Diagnostic Scheduling Coordinator

Job Description

JOB DETAILS

REQUIREMENTS

• High School Diploma or equivalent required
• 2+ years of experience in healthcare scheduling, workers’ compensation administration, or related fields
• Exceptional verbal and written communication abilities, with a talent for explaining complex processes clearly
• Outstanding organizational skills with the ability to prioritize competing demands in a fast-paced environment
• Proficiency with scheduling systems, claims management software, and MS Office applications
• Meticulous attention to detail with a commitment to accuracy and data integrity
• Demonstrated ability to manage stress and solve problems efficiently
• Experience working collaboratively across multiple departments or stakeholder groups

RESPONSIBILITIES

• Care Coordination: Schedule timely specialty medical services for injured workers, ensuring appropriate matching of patient needs with provider expertise
• Stakeholder Communication: Facilitate clear communication between insurance carriers, provider offices, attorney offices, and injured workers throughout the scheduling process
• Service Excellence: Deliver exceptional customer service to all parties while navigating complex scheduling requirements and authorization processes
• Documentation Precision: Maintain comprehensive and accurate records of all scheduling activities within Enlyte’s systems, supporting seamless claims processing
• Compliance Adherence: Ensure all scheduling follows established protocols, authorization requirements, and regulatory guidelines
• Issue Resolution: Proactively identify and resolve scheduling conflicts, authorization issues, and client concerns to maintain service continuity

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