Desktop Support Analyst

Job Description

REQUIREMENTS

• The qualified candidate will possess 1-3 years’ experience of IT technical and user support experience in a very similar working environment and in a similar position.
• Law firm related IT experience and an advanced technical degree, accreditation or documented technical training is desirable.
• Technical expertise in the standard PC operating systems Windows 7 and the Microsoft Office
• Professional applications.
• A good technical understanding of the major telecommunication and office automation systems (routers, switches, IPT).
• Commercial, proactive and takes ownership of all tasks
• Professional manner and approach
• Superior customer service skills
• Strong communicator (verbal, written, face-to-face and on the telephone)
• Ability to build and maintain effective relationships quickly
• Flexible and adaptable in approach
• Self-motivated
• Excellent organisation skills
• Analytical and problem solving abilities

RESPONSIBILITIES

• Proactive support and troubleshooting assistance to all regional Partners and employees regarding IT related issues.
• Ensure timely follow-up with all queries and seek to achieve client satisfaction providing a high efficiency service.
• Where appropriate, liaise with central IT systems team in relation to problems experienced by local users and with systems generally and assist in the diagnosis and resolution of such problems.
• Maintain firm standard setup for PCs, printers and associated IT equipment.
• Provide assistance to Business Support Services with server room activities and any issues.
• Contribute to the availability and readiness of the administration files.
• Maintain detailed documentation and coordinate the sending and receiving of PC hardware for
• outside maintenance.
• Keep office files up to date and accurate and provide recommendations to the IT Manager regarding process improvement and efficiency to ensure that the IT offering continuously matches the needs of the business.

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