Debt Collection Agent

Job Description

REQUIREMENTS

• Proven experience or familiarity with medical collection processes and accounts receivable management
• Strong understanding of financial concepts such as debits & credits, account reconciliation, and revenue cycle management
• Excellent phone etiquette combined with customer service skills to handle sensitive conversations effectively
• Knowledge of medical terminology, CPT coding, ICD-10 coding, and medical billing procedures is highly desirable
• Proficiency in financial software and accounting software used for account analysis and reconciliation
• Ability to interpret financial data accurately and perform basic math calculations efficiently
• Effective negotiation skills to facilitate payment agreements while maintaining positive customer relationships

RESPONSIBILITIES

• Contact delinquent accounts via phone using excellent phone etiquette to negotiate repayment plans and resolve outstanding debts
• Analyze accounts receivable data to identify overdue payments and prioritize collection efforts
• Communicate clearly and professionally with customers, explaining billing details, medical terminology, CPT coding, ICD-10 codes, and account statuses
• Reconcile accounts by reviewing account analysis reports, debits & credits, and performing account reconciliation procedures
• Collaborate with internal teams on revenue cycle management processes, including medical billing and accounts payable workflows
• Maintain accurate records of collection activities, payment agreements, and account updates in financial software and accounting systems
• Apply negotiation skills to reach mutually beneficial payment arrangements while adhering to compliance standards

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