Call Center Agent 

Job Description

REQUIREMENTS

• 2+ years of experience in high volume call center preferred but willing to train the right person
• Ophthalmology experience would be helpful but not required.
• Bilingual is a plus (English/Spanish)

RESPONSIBILITIES

• Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
• Able to answer questions succinctly and professionally and evaluate when to escalate.
• Ensure patients are booked for consultation during their first call to NVISION.
• Presents in a professional and educated manner to all customers, patients, and Dr.’s that call in.
• Place outbound calls timely and with enthusiasm to assist
• Research and resolve issues to ensure patient retention and satisfaction.
• Use sound judgment and empathy in handling calls, especially with upset patients.
• Schedule appointments correctly – servicing multiple centers.
• Maintains knowledge of company products and customer service processes
• Ability to handle a Call Center environment: work quickly and multi-task.

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