Data Load Associate

Job Description

REQUIREMENTS

• Strong attention to detail with a commitment to accuracy
• Proficiency in Microsoft Excel/Google Sheets and Word; comfort working with data files and spreadsheets
• Clear verbal and written communication skills, especially when coordinating across teams
• Ability to manage multiple priorities and work efficiently under deadlines
• A customer-first mindset with a collaborative, team-oriented approach
• Demonstrated ability and willingness to embrace AI as a core tool for problem-solving and innovation.*
• Prior experience in a data entry, operations, or administrative support role is a plus

RESPONSIBILITIES

• Monitor and manage the timely ingestion of client data files across carrier networks*
• Identify, investigate, and resolve missing or incomplete data with a sense of urgency*
• Perform quality assurance checks to ensure data accuracy and integrity
• Collaborate closely with the client-facing teams to communicate issues and drive resolution
• Document recurring issues and contribute to process improvement initiatives
• Leverage AI tools to streamline workflows, improve accuracy, and accelerate issue resolution
• Perform other duties as assigned by management

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