Customer Support Specialist

Job Description

REQUIREMENTS

• 1–3 years of customer support, customer service, or client-facing experience
• A natural communicator — warm, clear, and personable in writing
• Self-motivated and organized — you manage your time well and don’t need someone looking over your shoulder
• A problem-solver who genuinely enjoys helping people
• Comfortable working remotely and collaborating with a small, close-knit team

RESPONSIBILITIES

• Respond to customer inquiries via email, chat, and calls with warmth, speed, and genuine care
• Resolve order issues, shipping questions, returns, and product concerns — making it easy and stress-free for families
• Help customers find the right products for their kids and their budget
• Track common issues and share feedback with the team to help us keep improving
• Contribute to building out our support processes, FAQs, and documentation as we scale
• Be a genuine ambassador for our client’s brand — fun, helpful, and family-focused in every interaction

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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