Customer Support Specialist

Job Description

REQUIREMENTS

• Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
• Problem tracking skills to determine trends or patterns to client system problems.
• A background in providing top-notch customer service.
• Superb written and verbal communication.
• The ability to solve problems quickly.
• Keen troubleshooting ability, and general comfort with computers and software technology.

RESPONSIBILITIES

• Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
• Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication
• Carry your own weight in ticket volume (approximately 25 interactions per day).
• Assist our wonderful customers with our client’s software.
• Ensure proper software utilization by each of our customers.
• Conduct new customer implementations and training.
• Develop and delivering training webinars to both our customers and internal employees.
• Write and create help documents and videos. Don’t worry, we’ll show you how.
• Assist with general software quality assurance and testing.
• Provide software design and functionality feedback to our Product Development team.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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