Customer Support / Operations Representative 1

Job Description

REQUIREMENTS

• High School diploma or equivalent
• One or more years of related customer service experience, preferably in a distribution center
• Demonstrated skill as an effective leader, communicator, and collaborator
• Advanced ability to work with Microsoft applications
• A sense urgency and problem-solving skills, as well as high levels of customer service
• Experience with a CRM system

RESPONSIBILITIES

• Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.
• De-escalate situations involving dissatisfied customers, offering calm assistance and support.
• Responsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
• Review of surveillance video as requested for loss prevention.
• Prepare and submit reports for customer refunds or third-party vendors.
• Ensure adherence to policies for attendance, departmental metrics, and established procedures.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn