Customer Support Representative

Job Description

REQUIREMENTS

• High school diploma required.
• Two years of Customer Service experience.
• Basic computer and keyboarding skills, including Microsoft Word, Excel, and Outlook.
• Must be able to work in both a team environment and autonomously.
• Self-motivated and independently able to prioritize tasks and resolve issues.

Preferred education and experience

• Bachelor’s degree (BA/BS) preferred.
• Insurance industry or construction experience strongly preferred.
• Previous experience working with general contractors/vendors is a plus.
• Intermediate to advanced computer skills
• Strong interpersonal skills and demonstrated ability to work effectively with business leadership.
• Problem solving skills, including issue resolution and positioning.
• Multi-channel communication and support experience including instant messaging, email, and phone calls with customers.
• Ability to stay organized while managing multiple priorities.
• Knowledge of web browsers – Internet Explorer, Google Chrome, and Mozilla Firefox.
• Knowledge of Claims Management Systems a plus.

RESPONSIBILITIES

• Regular and reliable attendance is an essential function of this position.
• Act as a liaison, provide guidance, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
• Proactively ensure contractor compliance with standards set forth in best practices.
• Review insurance claim assignments within assigned territory to ensure contractor compliance with standards set forth in best practices.
• Handle incoming and outgoing phone calls and email in a timely manner.
• Identify customers’ needs, clarify information, research every issue, and provide solutions.
• Communicate with Regional Field Managers and external Clients regarding outstanding issues related to claims and contractors in their assigned areas.
• Train contractors and adjusters on all Altimeter products as needed.
• Provide contractor technical troubleshooting and/or support on respective software programs including assistance with password difficulties.
• Assist with catastrophe events as needed.
• Perform other duties as assigned.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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