Customer Support & Operations Representative

Job Description

REQUIREMENTS

• 2–3 years of experience in healthcare, telehealth, medical office operations, or health-tech support
• Comfortable working in ambiguity and evolving processes
• Highly organized and detail-oriented
• Calm and professional under pressure
• Able to work independently while collaborating cross-functionally
• Solutions-oriented — you don’t just flag problems, you propose fixes
• Comfortable learning new systems quickly
• Understands the importance of patient privacy and HIPAA compliance

RESPONSIBILITIES

Patient Support (Primary Focus)

• Respond to patient inquiries via ticketing system, email, phone, or chat
• Troubleshoot account access, onboarding, scheduling, and general platform issues
• Coordinate with clinical and technical teams to resolve escalations
• Triage and prioritize tickets based on urgency and impact
• Maintain accurate documentation of all patient interactions
• Identify recurring issues and recommend improvements
• Deliver empathetic, clear, and professional communication

Operations & Growth Support (Secondary Focus)

• Assist in building and refining SOPs and workflows
• Support reporting, data audits, and quality assurance initiatives
• Help optimize scheduling and administrative processes
• Participate in testing new workflows or system enhancements
• Take ownership of small projects that improve efficiency
• Provide feedback that shapes how we scale support and operations

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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