Customer Service Representative

Job Description

REQUIREMENTS

• Proven experience in customer service or a related field is preferred.
• Strong phone etiquette and excellent communication skills in English; bilingual candidates are a plus.
• Proficiency in computer systems and data entry; familiarity with customer support software is advantageous.
• Ability to handle cash transactions accurately and responsibly.
• Strong problem-solving skills with the ability to remain calm under pressure.
• A positive attitude with a commitment to providing outstanding customer service.
• Flexibility to work various shifts as needed. Must be able to work the hours of 9am-6pm Monday to Friday, and at least 2 Saturday hours 10am-4pm.

RESPONSIBILITIES

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Assist customers with order placement, modifications, and cancellations.
• Handle cash transactions and maintain accurate cash handling procedures.
• Perform data entry tasks to update customer records and track interactions.
• Resolve customer complaints effectively while maintaining a positive attitude.
• Collaborate with team members to improve service delivery and enhance the customer experience.
• Maintain knowledge of company policies and procedures to provide accurate support.

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