Customer Support/Booking Agent

Job Description

REQUIREMENTS

• Proven experience as a booking agent, scheduler, or similar role, preferably in the maintenance, fitout, or renovation industry.
• Strong organizational skills with the ability to manage multiple bookings and schedules simultaneously.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Proficiency in using CRM software, booking systems, and Microsoft Office Suite.
• Ability to work under pressure, handle high volumes of inquiries, and resolve issues efficiently.
• High level of accuracy and attention to detail in record-keeping and communication.

RESPONSIBILITIES

• Handle inbound and outbound whatsapp, calls, emails, and online inquiries to book maintenance, fitout, and renovation services.
• Provide clients with detailed information about our services, pricing, and availability, ensuring clarity and transparency.
• Coordinate with the maintenance engineer
• Confirm bookings with clients and follow up to ensure appointments are kept and services are delivered as promised.
• Maintain accurate records of all bookings, customer interactions, and service requests using the company’s CRM system.
• Help to resolve any scheduling conflicts or issues promptly, ensuring customer satisfaction and operational efficiency.
• Provide excellent customer service by addressing inquiries, resolving complaints, and offering solutions in a timely manner.
• Collaborate with the sales and marketing teams to support promotional campaigns and maximize booking opportunities.
• Continuously monitor and improve the booking process to enhance customer experience and streamline operations.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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