Customer Success & Support Coordinator

Job Description

REQUIREMENTS

· Loves organization and thrives in a fast-paced environment

· Has excellent written and verbal communication skills

· Can manage multiple priorities without losing attention to detail

· Is proactive, dependable, and highly organized

· Works well independently and as part of a collaborative team

Preferred

· 2 or more years Customer service or account management coordination

· Ticket and packaged support coordination

· Experience with CRM, help desk, or ticketing systems

· Experience with software development or Claris FileMaker is a plus, but not required.

RESPONSIBILITIES

· Coordinating incoming customer requests and ensuring work is assigned appropriately

· Scheduling meetings and managing follow-up activities

· Monitoring ticket progress and helping remove roadblocks

· Supporting customer onboarding, renewals, and ongoing relationships

· Maintaining accurate documentation, reports, and department records

· Assisting with recruiting, onboarding, and coordinating internal team activities

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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