Customer Success Manager

Job Description

JOB DETAILS

REQUIREMENTS

• Experience in a Customer Success, Support, or Onboarding role, preferably in SaaS or CRM platforms.
• Comfortable explaining technical setups (like WhatsApp API and CRM connections) to non-technical users.
• Strong communication skills (English and Hindi preferred).
• Ability to handle multiple accounts, track follow-ups, and stay organized.
• A proactive, helpful, and patient approach with users.

Nice to Have:

• Experience working with CRM tools or WhatsApp Business API.
• Understanding of sales or marketing teams’ workflows.
• Background in onboarding SMB or agency customers.

RESPONSIBILITIES

• Onboard new customers – Set up their CRM and WhatsApp API accounts, ensure smooth activation.
• Train users – Guide customers through features like auto lead sync, task management, WhatsApp workflows, and more.
• Support adoption – Monitor how customers are using the platform and help them get the most out of it.
• Troubleshoot and resolve issues – Be proactive in addressing customer concerns via call, chat, or email.
• Collect feedback – Work closely with the product team to share customer insights and feature requests.
• Build relationships – Be a trusted advisor who customers turn to for help and best practices.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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