Customer Success Consultant

Job Description

REQUIREMENTS

• Prior client facing account management business travel experience required
• Global mindset with the ability to communicate proactively and foster positive business relationships
• Sales perspective with willingness to dig into technical details when needed
• Analytical skills and the ability to suggest ways to improve processes

RESPONSIBILITIES

• Lead the onboarding activities for new clients with the objective to drive speed-to-revenue
• Support clients’ desired outcomes through advice, education, and digital resources
• Identify growth and expansion opportunities, and work to expand client user engagement
• Work with clients to create a plan that aligns with their overall strategy
• Coordinate communication between GetGoing/BCD Travel and clients
• Be responsible for the profitability and organic growth of your client portfolio

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