Customer Service Specialist I

Job Description

REQUIREMENTS

• 2+ years of customer service experience supporting clients with issue resolution and relationship management in a fast-paced environment

• Able to use logical judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters

• Excellent organizational and time management skills

• Bilingual: English & Spanish a plus

• Remote call center work experience a plus

RESPONSIBILITIES

• Assist families with billing issues, system support concerns, and general inquiries via phone, email, and chat using exceptional customer service

• Effectively de-escalate customer concerns using calm, solution-focused communication to resolve conflicts and ensure positive outcomes

• Build strong relationships with business partners across the organization

• Thoroughly log and document all calls, emails, and chats in the internal ticketing system

• Share innovative thoughts, ideas, and solutions to improve current procedures and our family experience

• Collaborate effectively as part of a team by allowing open communication and working with colleagues to resolve parent questions and concerns

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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