Customer Service Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• 1–3 years of customer service experience (title or real estate industry preferred)
• Strong communication skills (written and verbal)
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong follow-through
• Proficiency in Microsoft Office and CRM/order management systems

Preferred

• Experience in title, mortgage, or real estate industry
• Familiarity with title search processes and terminology
• Experience handling high-volume client communication
• Problem-solving mindset with a client-first attitude

RESPONSIBILITIES

• Respond to client inquiries via phone and email in a timely and professional manner
• Manage order intake, updates, and status requests
• Coordinate with examiners and production teams to ensure timely delivery
• Resolve client issues and escalate when necessary
• Maintain accurate records in internal systems
• Provide updates on turnaround times, requirements, and results

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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