Customer Service Specialist

Job Description

REQUIREMENTS

• Excellent customer service and communication skills
• Strong attention to detail and organizational skills
• Ability to manage your time and prioritize tasks effectively
• Critical thinking skills to problem-solve and resolve issues
• A positive, proactive attitude and team-oriented mindset
• Comfortable working independently in a remote setting
• High school diploma or equivalent required

RESPONSIBILITIES

• Respond to client inquiries and provide updates on order status
• Accurately enter client requests and verify order details
• Confirm facility locations and ensure documentation is complete
• Monitor and follow up on open orders to keep turnaround times on track
• Maintain detailed records and ensure all information is logged correctly

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