Customer Service Representative

Job Description

JOB DETAILS

REQUIREMENTS

• A customer-first mindset with a genuine desire to help and delight others.
• Strong multitasking abilities—you can pivot quickly, stay organized, and prioritize effectively.
• Excellent soft skills: active listening, empathy, clear communication, and the ability to delight customers in every interaction.
• Comfort navigating tough conversations and turning tricky situations into positive outcomes.
• Proficiency in Excel and confidence working with spreadsheets.
• Knowledge of industrial wholesale products or environments is a plus
• Serious initiative and a strong work ethic
• Agility and eagerness to learn new systems, tasks, and processes.

RESPONSIBILITIES

• Be the friendly, dependable voice customers trust for support, guidance, and quick solutions.
• Communicate with customers via phone, email, and chat—sometimes all in the same hour—while keeping interactions positive, helpful, and human.
• Handle challenging situations with patience, empathy, and professionalism
• Troubleshoot issues, answer questions, and make every customer feel valued and understood.
• Learn different tasks across the business and switch gears with ease—your agility keeps things interesting.
• Juggle multiple priorities while staying focused on delivering an exceptional customer experience.
• Work with confidence and ownership—managing your time, workflow, and priorities while staying accountable and customer-focused.
• Use Excel to organize information, track data, and support customer needs efficiently
• Collaborate with your virtual teammates to share ideas, celebrate wins, and continually improve how we serve customers.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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