Customer Service Representative

Job Description

REQUIREMENTS

Bachelor’s degree preferred (not required)

• Preferred fields of of study and / or prior experience include: Communications; Business; Supply Chain Management; Customer Success Management; Account Management

RESPONSIBILITES

Deliver Customer Success

• Serve as the primary point of contact for assigned customers, developing trusted relationships built on responsiveness, transparency, and accountability.
• Understand customer priorities, business objectives, and operational requirements to deliver a high-quality customer experience.
• Act as a customer advocate, ensuring customer needs are effectively communicated and represented across the organization.
• Proactively communicate order status, delivery updates, risks, and resolutions to maintain customer confidence and trust.
• Drive positive customer outcomes by ensuring commitments are met and issues are resolved with urgency and professionalism.

Own Customer Outcomes

• Manage customer orders throughout the entire order lifecycle, ensuring accuracy, compliance, and on-time execution.
• Take ownership of customer inquiries, concerns, and escalations from initial identification through final resolution.
• Apply critical thinking and sound judgment to identify root causes, mitigate risks, and implement effective solutions.
• Anticipate potential disruptions and proactively coordinate corrective actions to minimize customer impact.
• Balance customer expectations with operational realities while delivering business-aligned solutions.

Partner Across the Business

• Collaborate closely with Sales, Operations, Supply Chain, Production Planning, Engineering, Quality, and Finance to deliver exceptional customer experiences.
• Align stakeholders around customer priorities, commitments, and recovery plans when challenges arise.
• Foster a culture of teamwork, transparency, and shared accountability to achieve customer and business objectives.
• Influence decisions through effective communication, data-driven insights, and a comprehensive understanding of customer needs.

Drive Continuous Improvement

• Leverage customer feedback, operational data, and performance metrics to identify opportunities for improvement.
• Contribute ideas that enhance efficiency, improve customer satisfaction, and strengthen organizational performance.
• Develop expertise in Omniseal Solutions’ products, systems, processes, and customer applications.
• Embrace learning opportunities and actively expand capabilities to support growth and long-term career development.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers