Customer Service Representative

Job Description

REQUIREMENTS

• Minimum two years of customer service and data-entry experience
• High School Diploma (required)
• Some college (preferred)

RESPONSIBILITES

Customer Support & Problem Resolution

• Respond to customer questions and concerns by telephone and email
• Provide timely and effective resolution of customer concerns
• Follow up on customer requests and return customer calls as needed
• Assist customers with website questions, Champion Codes, File Numbers, special promotions, and other requested information
• Maintain polite, courteous, helpful, and professional communication throughout every interaction
• Represent Lakewood Church positively and professionally in all customer interactions and correspondence

Orders, Returns & Account Support

• Assist customers with placing orders and updating or changing order information
• Update customer contact information as needed
• Prepare Audit Gift Request Statements when requested
• Prepare refund and return requests
• Maintain accurate customer and account information
• Support customer requests with careful attention to detail and data accuracy

Products & Promotions

• Maintain knowledge of new products and current promotional offers
• Provide customers with accurate information regarding products, promotions, and available services
• Conduct outbound customer calls as directed by the Supervisor

Quality & Productivity

• Perform accurate alpha and numeric data entry
• Maintain attention to detail while working in a high-production, quality-focused environment
• Manage multiple customer requests and responsibilities effectively
• Demonstrate strong time-management skills
• Maintain compliance with the assigned work schedule

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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