Customer Service Representative

Job Description

REQUIREMENTS

• High school diploma or GED required.
• Strong verbal, written, and interpersonal communication skills required.
• Excellent customer service and problem-solving abilities required.
• Proficiency with Microsoft Office or similar computer applications required.
• Strong organizational skills and attention to detail required.
• Ability to quickly learn new software and technology required.
• Knowledge of patient confidentiality and professional workplace standards.
• At least one (1) year of customer service experience in a phone-based or face-to-face environment preferred.
• Previous healthcare and/or contact center experience preferred.
• Familiarity with medical terminology preferred.

RESPONSIBILITIES

• Answer inbound calls from prospective patients and assess their scheduling needs.
• Educate patients on available treatment options and services.
• Register and schedule new patient appointments.
• Send required patient information prior to initial visits.
• Make outbound calls to individuals who have requested additional information or scheduling.
• Reschedule, cancel, and confirm appointments as needed.
• Deliver timely, professional, and compassionate customer service.
• Help support marketing initiatives by providing feedback and assisting with lead tracking.
• Follow company policies, procedures, and confidentiality requirements.
• Perform additional duties as assigned.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn