Customer Service Representative

Job Description

REQUIREMENTS

• Proven experience in office administration or customer service roles; previous dental or medical receptionist experience is a plus.
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and data entry skills.
• Excellent phone etiquette with the ability to manage multi-line phone systems confidently.
• Bilingual abilities are highly desirable to serve diverse client needs effectively.
• Exceptional organizational skills with keen attention to detail; ability to prioritize tasks efficiently.
• Experience with office management software such as QuickBooks or similar accounting tools is preferred.
• Demonstrated ability to handle clerical duties like filing, proofreading, and calendar management accurately.
• Strong interpersonal skills combined with professionalism and a positive attitude to deliver outstanding customer service. 

RESPONSIBILITIES

• Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and in-person interactions.
• Manage front desk responsibilities, including greeting visitors, handling incoming calls, and directing them efficiently.
• Perform data entry and maintain accurate records using Microsoft Office, Google Workspace, and other office management tools.
• Assist with clerical tasks such as filing, proofreading documents, scheduling appointments, and calendar management.
• Support office management activities by organizing files, managing supplies, and maintaining a tidy workspace.
• Provide excellent customer support by addressing questions, resolving issues, and ensuring customer satisfaction.
• Handle basic bookkeeping tasks using QuickBooks and assist with billing or invoicing as needed.

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