Customer Service Representative

Job Description

REQUIREMENTS

• High school diploma or GED equivalent
• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be able to read, write, speak, listen, and comprehend English proficiently enough to safely and effectively perform the role
• Must be able to pass a background check

RESPONSIBILITIES

• Provide customer support by phone, email, and online chat throughout the workday
• Help customers place new orders, follow up on existing orders, process returns, and answer questions about products or the company
• Troubleshoot issues related to online ordering and order tracking
• Build and maintain strong product knowledge so you can make thoughtful, accurate recommendations based on customer needs
• Follow company guidelines and regulatory requirements in all customer communications
• Maintain appropriate timing, tone, language, and professionalism in every interaction
• Deliver high-touch, white-glove service with care, accuracy, and attention to detail
• Stay calm and professional during challenging customer interactions
• Maintain strong quality scores across monitored calls, chats, and emails
• Collect information related to reported adverse events in accordance with FDA regulations
• Assist with additional customer-service-related assignments such as fraud screening, order management for other sales channels, and moderation of consumer reviews
• Work independently from home while meeting performance expectations and guidelines

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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