Customer Service Representative

Job Description

REQUIREMENTS

• At least 1-year previous experience in a customer service role
• Previous call center and/or healthcare experience preferred
• Ability to type at least 40 words per minute (WPM)
• Proficiency using a Microsoft Windows operating system
• Proficiency using Microsoft Outlook, Word, internet browsers, and web-based applications
• Proficient verbal and written English communication skills
• Detail-oriented and accurate in your work
• Ability to conduct yourself in a courteous, helpful, and professional manner
• Active listening skills
• Ability to work assigned schedules and follow policies regarding attendance and punctuality
• High-speed home internet connection
• A private workspace within the home free from distractions
• Ability to handle confidential and protected health information in accordance with company policies and procedures

RESPONSIBILITIES

• Handle and resolve customer questions and concerns; you’ll answer 50-60 calls per day on average
• Provide detailed notes and follow-up information in the CRM during each call
• Research and respond to inquiries using our internal systems, CRM, and other software programs
• Manage other patient, health plan, or healthcare providers needs and escalate as required
• Route health plan representatives and providers to appropriate internal resources
• Maintain a 90% or higher quality assurance score on calls

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