Customer Service Executive

Job Description

REQUIREMENTS

• Minimum of 2 years of experience in customer service roles.
• UAE National status is required, reflecting a commitment to supporting local employment initiatives and community engagement.
• Proficient in using CRM software and Microsoft Office Suite, ensuring efficient management of customer interactions and reporting.
• Fluency in Arabic and English is essential, enabling effective communication with a diverse customer base.

RESPONSIBILITES

• Serve as the first point of contact for customers, addressing inquiries and providing product information with a courteous and professional demeanor.
• Resolve customer complaints efficiently by investigating issues, providing solutions, and ensuring a positive customer experience throughout the process.
• Maintain detailed records of customer interactions and feedback to identify trends and areas for improvement in service delivery.
• Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions, enhancing overall customer satisfaction.
• Actively promote and upsell company products and services, aligning with customer needs to drive sales and loyalty.
• Conduct regular follow-ups with customers post-service interactions to ensure their satisfaction and gather insights for service enhancement.
• Stay informed about company policies, product updates, and industry trends to provide accurate information and recommendations to customers.

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