Customer Service Associate II-18 –

Job Description

REQUIREMENTS

Education

• High School Diploma or GED (Preferred)
• 0-2 years experience (Preferred)

RESPONSIBILITIES

• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk chat
• Meets and maintains availability standards, (Production, Non-Production, Quality) and attendance guidelines
• Updates records and note system as required
• Disbursements of Property Insurance Premiums
• Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to prevent a Borrower letter going out.
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

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