Customer Service Agent

Job Description

REQUIREMENTS

• Proven customer support experience or experience as a client service representative
• Must have medical scheduling and EHR experience
• Flawless attendance
• Positive and professional demeanor
• Strong phone contact handling skills with call control and active listening
• Ability to prioritize and multitask
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• One year or more previous high-volume Contact Center experience preferred
• Chat and Email support in a customer service environment preferred

RESPONSIBILITIES

• Manage large amounts of incoming calls
• Ability to be conversational and professional with customers
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the correct protocols
• Ability to schedule appointments and toggle through multiple EHR/CRM’s
• Follow all communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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