Customer Service – Account Specialist

Job Description

REQUIREMENTS

• High School Diploma or General Education Degree (GED)
• Minimum of three (3) year of Customer Service experience required
• Intermediate understanding of telephony concepts, practices, and procedures
• Excellent verbal and written communication skills
• Ability to work within a team environment
• Basic knowledge of firearms, types and usage
• Ability to coordinate with various levels of management within different functional areas
• Experience with MS Office Suite
• Intermediate knowledge of company products, practices, and procedures
• Only apply if you live in the following states: AL, AK, AZ, AR, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WV, WI, W

RESPONSIBILITIES

• Meet all assigned responsibilities and goals, to include volume of calls answered and emails responded to
• Receive, document, coordinate and complete the following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives
• Orders and related requests
• Returns and related requests
• Information requests
• Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives
• Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution
• Owns the customer experience throughout the entire life cycle of the relationship
• Perform other duties as assigned by the Manager of Customer Service
• Research billing discrepancies and provide feedback on findings.

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