Customer Service Specialist

Job Description

REQUIREMENTS

• Bachelor’s degree preferred; relevant experience may be considered in lieu of a degree.
• Minimum of 2 years of experience in a customer-centric or consumer packaged goods (CPG) environment, preferably in a supply chain or logistics role.
• Exceptional communication, interpersonal, and collaboration skills, with the ability to build and maintain effective business relationships.
• Strong organizational, analytical, problem-solving, and decision-making capabilities.
• Demonstrated expertise in account management and business development.
• Proficiency in SAP order-to-invoice processing and reporting, strongly preferred
• Intermediate proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, required.

RESPONSIBILITIES

• Manage all supply chain communications and activities for assigned customers, overseeing purchase order processing and ensuring timely resolution of issues from order placement to delivery and invoicing.
• Establish and maintain effective working relationships with key internal and external stakeholders across functions.
• Utilize the SAP order management system to oversee customer accounts and ensure compliance with all requirements.
• Analyze order trends and patterns to identify opportunities for process improvement and enhanced customer efficiency.
• Process a variety of customer orders, including imports, sample requests, donations, and returns.
• Provide support to Regional Sales Managers, including managing sample requests, product availability inquiries, customer documentation, and delivery status updates.
• Collaborate with Commercial Master Data and Sales teams to maintain accurate customer information in SAP.
• Efficiently navigate systems such as SAP, third-party logistics platforms, and the company’s EDI provider to manage order processing and fulfillment

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