Customer Records Coordinator

Job Description

JOB DETAILS

REQUIREMENTS

• A Bachelor’s degree in Business Administration, Information Systems, or related field.
• 2-3 years of experience in the area of data management or in a similar role.
• Strong understanding of database structures, data management, data analyses, and best data practices.
• Excellent attention to detail and superior organizational skills.
• Proficient in MS Office (Excel, Access) and database systems.
• Ability to analyze large datasets and write comprehensive reports.
• Problem-solving attitude, able to identify discrepancies and inaccuracies in data.
• Strong verbal and written communication skills.

RESPONSIBILITIES

• Regularly managing and updating the customer records database to ensure the accuracy, completeness, and consistency of all records.
• Analyzing and resolving discrepancies within the customer database in a prompt and thorough manner.
• Establishing and enforcing organizational standards and best practices for database management.
• Coordinating with different departments to gather customer data and confirm the correctness and completeness of data collected.
• Developing and maintaining policies and procedures related to record creation, record retention, record disposal, and disaster recovery.
• Collaborating with IT Department to maintain database security, integrity, and availability.
• Leading the implementation of database improvements to enhance reliability and accuracy.
• Preparing and presenting regular reports about the database efficiency, accuracy, and improvements to the management team.

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