Customer Experience Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• 3+ years of customer service experience (contact center or e-commerce preferred).
• Exceptional communication skills with a warm, professional tone.
• Strong problem-solving abilities and the ability to multitask under pressure.
• Experience with CRM/ticketing platforms and e-commerce order tools.
• Calm, resilient and positive demeanor in complex or sensitive situations to provide solutions.
• Proficiency with computers and strong organizational skills.

RESPONSIBILITIES

• Manage a high volume of inbound calls with professionalism and empathy.
• Assist with inquiries about products, orders, shipping, returns, and company policies.
• Troubleshoot and resolve product or order concerns quickly and effectively.
• Log all interactions accurately in our CRM.
• Listen actively to understand customer needs and provide personalized solutions.
• Identify recurring issues and share insights with leadership to improve processes.
• Help create and update FAQs, templates, and customer resources.
• Provide updates on order status, delays, or product availability.
• Recommend relevant products to meet customer needs and increase value.
• Build strong customer relationships to encourage loyalty and repeat purchases.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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