Customer Experience Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Background in customer service or sales
• Experience working with Zendesk or a comparable customer service system (preferred)
• Excellent verbal and written skills with strong attention to details
• A customer-first mentality
• Availability for varied hours from Sunday – Thursday or Tuesday- Saturday (holidays may be required)

RESPONSIBILITIES

• Respond to customer emails, engage in live chats, and answer phone calls regarding product and order inquiries
• Assist with customer orders, shipping issues, and returns processing
• Be a brand expert and knowledgeable about all products
• Be a solutions minded advocate when faced with complicated situations
• Communicate with our warehouse and shipping partners to resolve outstanding issues
• Analyze customer feedback and coordinate with management to continuously improve the shopping experience

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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