Customer Experience Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• 2+ years of customer service experience (phone-based preferred)
• Excellent English communication skills
• Confident in handling live calls, de-escalations, and dispatching
• Comfortable navigating multiple software systems
• Reliable wired internet connection and a working laptop/desktop

RESPONSIBILITIES

• Serve as the primary weekend contact for a single client account
• Handle inbound/outbound phone calls and chat interactions
• Confidently manage customer concerns and de-escalation situations
• Schedule appointments and perform dispatching duties accurately
• Document interactions clearly and work independently, escalating when needed
• Complete weekday training shifts during onboarding

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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