Customer Experience Representative

Job Description

REQUIREMENTS

• HS Diploma required. Bachelor’s or Associate’s degree preferred.
• Are well-organized, process and data driven, logical thought-process, and the ability to make decisions and act on them.
• Have demonstrated excellence in verbal and written communication skills, including a strong phone presence, listening, and presentation skills with the ability to influence via phone.
• Ability to manage a large group of accounts, communicate at all levels within an organization, build and manage relationships, and demonstrate resilience and able to handle difficult situations with a positive “can do” attitude.
• Proven experience & ability to work independently as well as in a team environment.
• Knowledge and practice of customer-focused selling processes, and negotiation skills.
• Strong computer skills with ability to learn new systems quickly and efficiently, proficient keyboard abilities, MS Office, Windows O/S, CRM Software, and social media tools.

RESPONSIBILITIES

• Stabilize, secure, and expand our existing accounts by providing an exceptional customer experience.
• Exceed customer expectations through proactive communication, determining unmet needs and providing uninterrupted service.
• Maintain and expand key information in our client’s CRM database on all existing and prospective accounts, to include the documentation of customer conversations and new business developments.
• Provide current and prospective customer experience excellence: to include accurate and professional processing of requests for product, price, product literature, technical assistance, and other sales support activities as needed.
• Foster a team environment for continuous learning and growth opportunities.
• Troubleshoot issues, process customer complaints and escalate issues with solution options.
• Be a key contributor to achieve annual growth objectives.
• Support and adhere to all safety procedures and complete all required safety training.
• Identify and support improvement opportunities for processes in order to support company objectives and customer expectations.

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