Customer Experience Specialist

Job Description

REQUIREMENTS

• Experience in customer service, appointment setting, inside sales, or call center environments.
• Outstanding phone presence with strong communication and active listening skills.
• Comfortable working remotely while managing daily priorities independently.
• Experience using CRM software and virtual phone systems.
• RingCentral experience is strongly preferred.
• Tech-savvy with the ability to quickly learn new software and systems.
• Coachable, goal-oriented, and motivated by measurable performance.
• Reliable high-speed internet and a quiet, professional home office.
• Authorized to work in the United States.
• Must reside in the Central Time Zone or be willing to consistently work Central Time/PST Time Zone

Preferred

• Experience in roofing, home improvement, or other residential service industries.
• Previous outbound calling or lead recovery experience.
• Bilingual (English/Spanish) is a plus.
• Comfortable following call scripts, performance dashboards, and structured workflows.

RESPONSIBILITIES

Speed-to-Lead Excellence

• Respond to new website, phone, and social media inquiries within minutes.
• Contact homeowners to understand their needs and provide an exceptional customer experience.
• Qualify opportunities and schedule roofing inspections and estimates.
• Follow proven call scripts and follow-up processes.
• Accurately document all customer interactions within company CRM systems.

Lead Recovery

• Re-engage homeowners who previously requested estimates or information.
• Contact aging leads, previous customers, missed calls, and unsold estimates.
• Help convert existing marketing leads into scheduled appointments.

Customer Experience

• Represent our client’s multiple Partners brands with professionalism, urgency, and enthusiasm.
• Build rapport with homeowners and confidently schedule appointments.
• Meet daily and weekly performance goals for response time, contact rates, and appointments booked.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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