Customer Experience Operations Coordinator

Job Description

REQUIREMENTS

• High school diploma or equivalent required
• Previous experience in customer support, administrative coordination, scheduling, or related roles preferred
• Strong communication and interpersonal skills
• Strong organizational and time management abilities
• Basic proficiency with Microsoft Office or Google Workspace
• Comfortable learning business software and CRM platforms
• Ability to work independently in a remote environment
• Strong attention to detail

Preferred

• Experience with customer relationship management (CRM) systems
• Experience supporting projects, scheduling, or operations processes
• Experience working with construction, home improvement, or remodeling environments is a plus

RESPONSIBILITIES

• Respond to customer inquiries through email, phone, and internal communication platforms
• Maintain and update customer records and project information
• Coordinate customer appointments and scheduling requests
• Track project updates and order progress
• Conduct customer follow-up communication as needed
• Assist with documentation and file organization
• Support communication between departments when necessary
• Monitor assigned tasks and maintain accurate records
• Assist with general administrative and operational support duties

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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