IT Support Coordinator

Job Description

REQUIREMENTS

• Associates degree and or tech certifications preferred.
• 2-4 years of experience in a tier 1 IT helpdesk position required.
• In-depth knowledge of provisioning, monitoring and supporting Macbook and Chromebook devices.
• Strong experience with SaaS technologies: Okta, Google Workspace Administration, Slack, Atlassian Products, Jamf/Kandji.
• Hands-on experience with managing company-wide IT services such as MDM and SSO, with an understanding of endpoint security controls.
• Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences.
• Proven ability to troubleshoot and resolve technical issues while maintaining a security-first mindset.
• Prior experience or knowledge of working in a regulated industry such as healthcare or finance, with an understanding of security and compliance requirements (e.g., HIPAA, SOC 2, or ISO 27001) is preferred.

RESPONSIBILITIES

• Serve as the first point of contact for troubleshooting hardware, software and network issues; ensuring prompt and reliable resolution of employee requests.
• Provision new hire IT resources, hardware, applications and SaaS tools while ensuring security configurations align with company policies.
• Support IT security policies by assisting with access control management, device security compliance and responding to security-related inquiries.
• Help evaluate new systems and services that can make our organization more efficient and secure.
• Update the IT internal wiki with technical documentation, knowledge base and team procedures on a regular basis.
• Contribute to larger IT projects to improve our end-user experience.

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