Customer Experience Associate

Job Description

JOB DETAILS

REQUIREMENTS

• Have demonstrated excellence in customer-facing roles for 2+ years
  • For example, current members of the team have prior experience as 911 dispatchers, technical support, and in the hospitality industry
• Are comfortable supporting customers through a variety of contact channels, including phone, chat, and/or email – bonus points for experience with Salesforce/Jira or similar tools
• Have excellent written and verbal communication skills
• Have experience troubleshooting technical software and finding creative solutions
• Embrace change and know how to maneuver around challenges and ambiguity
• Have the ability to work independently, prioritize and manage multiple tasks, and clearly communicate necessary information to customers and internal teams
• Can provide clear examples of delivering exceptional customer service while working efficiently

RESPONSIBILITIES

• Become an expert on all things , serving as a valuable resource for current and prospective customers alike
• Provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and email
• Empower our customers by sharing tips and best practices on how to effectively use our software
• Partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situations
• Make recommendations to our client’s product to magnify your impact and drive change across the network
• Contribute to our client’s Customer Help Center to help reduce the need for customers to contact us in the first place

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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