Customer Experience Associate

Associate

Remote

April 29, 2026

Application ends: July 28, 2026

Job Description

REQUIREMENTS

High School diploma or GED required.
Minimum 3 years of customer service experience in a call center environment, preferred.
CRM/database applications experience (i.e. Salesforce), a plus.

RESPONSIBILITIES

Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role.
Actively promote products and services to our customers, explaining products and making recommendations based on customer driven information.
Actively seek opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty.
Manage day to day contacts:
- Deliver accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact.
- Resolve customer concerns through the case management system; create cases for each contact handled.
- Assist customers and candidates with items such as: password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires; extensions; etc.
- Process payments for annual maintenance fees and diagnoses payment errors.
- Register customers for seminars.
Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc.
Recognize, document, and inform the regional manager regarding trends in customer correspondence.
Escalate complex inquires / requests to subject matter experts.
Carry out effective outreach to customers as required.
Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries.
Perform miscellaneous duties as assigned.