Customer Care Specialist I

Job Description

JOB DETAILS

REQUIREMENTS

• At least 3 years in a customer service capacity, preferably in a school-based environment.
• Excellent written and verbal communication skills.
• Exceptional problem-solving and conflict resolution abilities.
• Proficient in Zoom, Microsoft Office Suite, and Google Suite.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Customer-centric mindset with a passion for delivering exceptional services.
• A minimum of a high school diploma or equivalent (GED) is required.
• A bachelor’s degree in a relevant field is strongly preferred. Significant experience and proven ability in a customer care environment may substitute for a four-year degree.

RESPONSIBILITIES

• Actively respond to customer inquiries through the Stellar Virtual Customer Care platform.
• Monitor Customer Care communication platforms to ensure timely responses and resolution.
• Direct messages, questions, and concerns to pertinent personnel to ensure they are addressed promptly and effectively.
• Respond to families via email, phone, text, and live Zoom sessions regarding general questions.
• Field questions regarding major Stellar Virtual initiatives such as enrollment, attendance, curriculum, testing, and grades.
• Respond to customer inquiries in a timely, accurate, and professional manner.
• Maintain a comprehensive understanding of Stellar Virtual products, services, and policies.
• Collaborate with other team members to provide seamless customer service experiences.
• Contribute to the development and implementation of customer service improvement initiatives.

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