Contact Center Associate I

Job Description

REQUIREMENTS

• At least one year of experience working in a high volume call center job.
• At least one year of experience in a professional customer service position

RESPONSIBILITIES

• Fielding inbound support calls, chats and emails, with the intent of resolving all customer concerns on the first contact.
• Contacting supply teams via telephone to discuss and confirm delivery details, and updates.
• Relaying delivery information to clients
• Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
• Fields inbound support calls for partner sites
• Troubleshooting and answering general questions related to client ticket requests
• Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
• Coordinates delivery updates with clients
• Communicates with other internal departments as necessary
• Other tasks as assigned by management

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