Complex Claims Specialist
Job Description
REQUIREMENTS
- At least 4 years of experience handling cyber, technology, and/or media claims and litigation.
- Demonstrated ability to work as part of a team, interact with others, meet goals, and perform successfully in a changing work environment.
- Strong communication and interpersonal skills.
- Ability to work proactively in a team-oriented, collegial environment.
RESPONSIBILITES
- Handle the intake of severe cyber events, including coordinating with breach counsel, forensic investigators, and other vendors.
- Evaluate the full pending value of claims and recommend accurate reserves.
- Handle litigation, including third-party liability arising from security failures or data breaches, as well as Media and Technology Errors and Omissions claims.
- Maintain accurate file documentation and information in the claims system.
- Assess liability and damage data for complex claims and maintain appropriate documentation.
- Assess insurance coverage issues.
- Guide and track third-party vendors’ and service providers’ work and spending.
- Maintain and develop relationships with brokers, risk managers, general counsels, and vendors.
- Identify settlement opportunities to maximize impact.
- Collaborate in the defense and resolution of claims.
- Provide data- and reasoning-based information to underwriters.
- Assist business development with marketing, client presentations, and sales discussions.
- Liaise daily with partner carriers.
- Lead client engagement, including tabletop exercises delivered by Coalition or vendors.
- Ensure the global claims team is regularly aware of and trained on UK-specific claims-handling concerns and additional territories as Coalition expands.
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