Commercial Account Manager

Job Description

JOB DETAILS

REQUIREMENTS

• 2–5+ years of experience in sales, account management, renewal management, or commercial closing roles
• Demonstrated ability to manage multiple sales cycles in parallel
• Strong discovery, communication, and deal execution skills
• Experience using CRM systems (Salesforce preferred)

RESPONSIBILITIES

• Inbound Net New Sales: Own and execute inbound-led net-new opportunities
• Qualify and close small to mid-sized deals for customers not aligned to strategic AE territories
• Run discovery, qualification, objection handling, and closing motions independently
• Expansion Ownership: Lead expansions within existing accounts when scope and complexity allow
• Identify upsell and cross-sell opportunities through customer engagement and usage insights
• Partner with AEs on expansions that become larger, more strategic, or more complex
• Manage inbound expansion requests from existing customers (e.g., incremental license additions)
• Renewal Management (Value-Driven): Own renewals requiring active customer engagement, risk mitigation, or expansion discovery
• Collaborate cross-functionally to ensure smooth, on-time renewals
• Serve as a trusted advisor by helping customers realize the value of Mattermost and building business cases to support renewals
• Sales & Ecosystem Exposure: Gain hands-on experience with the full buying cycle and commercial procurement considerations
• Territory Enablement & Hygiene: Act as a capacity multiplier for Account Executives
• Maintain strong CRM hygiene, forecasting accuracy, and deal documentation
• Own renewal and expansion records for assigned accounts, as well as net-new sales records within your scope
• Share insights and learnings to continuously improve territory execution

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