Account Manager

Job Description

REQUIREMENTS

• 3+ years of experience in account management, project management, or client-facing roles
• Strong organizational and project management skills, with experience using tools like Asana (or similar)
• Excellent communication skills and ability to manage multiple stakeholders
• Proven ability to manage timelines, meet deadlines, and drive outcomes
• Detail-oriented with strong problem-solving and proactive communication skills
• Comfortable working in a fast-paced, process-driven environment
• Alignment with company values and ability to represent the brand professionally

RESPONSIBILITIES

Onboarding & Account Management

• Onboard up to 10 advertisers per month, including intake, scheduling interviews (as needed), and coordinating with internal strategy and production teams.
• Act as the main point of contact for advertisers, managing all communication related to strategy, timelines, and deliverables.
• Proactively identify and resolve issues to ensure a smooth client experience.

Campaign Execution

• Ensure all sponsor requirements are received, approved, and delivered on time, including agreements, payments, and creative assets.
• Maintain consistent communication with advertisers on deadlines and expectations.
• Lead monthly client meetings to review progress and align on next steps.

Retention & Satisfaction

• Maintain a customer retention rate above 75% through renewals and account growth.
• Deliver a high-quality client experience, achieving an average satisfaction score of 9/10 (4.5/5).
• Respond to client communications within 3 business hours (Monday–Friday, 9 AM–5 PM EST).

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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