Collections Specialist

Job Description

REQUIREMENTS

• 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties
• Ability to enter and update data on company and/or client systems in an accurate, timely manner
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organization skills. The ability to work on multiple tasks simultaneously
• Focus upon customer service and deliverables
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Ability to work successfully and cooperatively within a team-based environment

RESPONSIBILITIES

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

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