Closing Coordinator / Platinum – Remote

Coordinator

July 20, 2026

Application ends: October 18, 2026

Job Description

REQUIREMENTS

Minimum 2 years of mortgage operations experience preferred
Knowledge of rate locks, redisclosures, TISA requirements, pricing exceptions, and scheduling workflows.
Excellent problem-solving and critical-thinking skills
Strong organizational abilities with attention to detail, accuracy and deadlines.
Ability to effectively manage multiple priorities in a fast-paced environment.
Strong verbal and written communication skills.
Strong understanding of mortgage disclosures, regulatory requirements, and closing processes.
Ability to analyze complex loan scenarios and determine appropriate resolutions.
Skill in the use of personal computers and related software applications, specifically Internet Explorer, Microsoft Outlook, and Microsoft Word
Knowledge of customer service standards and procedures
Must always demonstrate cooperative behavior with colleagues and supervisors
Team player who shows a positive attitude and collaborative skills
Demonstrates reliability and punctuality.

RESPONSIBILITIES

Review Platinum files to identify and resolve product-specific requirements prior to scheduling.
Analyze and address TISA-related issues, redisclosure requirements, rate and margin changes, and other platinum-driven events.
Review Capital Markets and Credit Risk exceptions and coordinate approvals or corrective actions as necessary.
Validate loan terms, conditions, underwriting requirements, and approval stipulations that may impact closing eligibility.
Research complex loan scenarios and determine the appropriate resolution path in partnership with internal stakeholders.
Serve as the primary point of coordination between Sales, Processing, Credit Risk, Capital Markets, Closing, and external partners regarding Platinum loan issues.
Collaborate with departments to resolve disclosure concerns, pricing updates, lock expirations, and operational exceptions.
Review loan readiness and identify potential obstacles that could delay closing.
Review redisclosures and other required loan disclosures for accuracy and completeness.
Validate that required waiting periods, approvals, and compliance requirements have been satisfied before scheduling.
Ensure documentation and loan terms align with approved exceptions and product guidelines.
Respond to partner, broker, and internal escalations regarding Platinum loans.
Assist with lock desk functions including lock requests, lock extensions, lock modifications, and related research.
Coordinate with Capital Markets regarding lock exceptions and pricing matters.
Ensure lock information is accurately reflected within loan systems and communicated appropriately.