Referral Partner Coordinator

Job Description

REQUIREMENTS

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with a high degree of emotional intelligence.
• Ability to work independently with little direct oversight.
• Demonstrates initiative and self-directed task management.
• Excellent organizational and time management skills, with an ability to prioritize tasks.
• Excellent attention to detail with a commitment to accuracy.
• Strong analytical and problem-solving skills, with a focus on being solution oriented.
• Exhibits high ethical standards.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to collaborate with others in a virtual setting, including professionals of all levels.
• Proficiency with Microsoft Office Suite or related software.
• Proficiency in iOS and MacOS.
• Proficiency with Apple devices.

Education & Experience:

• Bachelors degree (preferred).
• 3 years of clinical veterinary experience (required).
• Specialty veterinary experience (preferred).
• Veterinary customer service or technician experience (preferred).

RESPONSIBILITIES

• Partner Clinic Support & Medical Record Submission:

– Manage the call system by fielding and returning calls using DialPad; Helping to direct clinical inquiries to the appropriate individual (i.e. clinical teams, accounting department, launch directors, etc.) or support their needs individually.

– Assist with scheduling, rescheduling and cancelling appointments on our MyMovesApp (customer medical record software system), ensuring effective communication of changes to relevant parties.

– Guide partner clinics in navigating their individual portals for scheduling, rescheduling, canceling appointments, uploading medical records and x-rays, and managing stacked cases.

– Actively review market schedules to help stack / reschedule cases to improve efficiency and reduce redundancy of clinical visits.

– Direct clinics to their individual billing portals.

– Contact partner clinics to request and retrieve or facilitate completion of referral information.

– Upload information to clinic scheduling portals.

– Provide timely information to clinical teams as requested.

– Communicate confidently, professionally, and effectively with MOVES surgeons and on their behalf to partner clinics.

• Administrative Tasks

– Manage email inquiries, directing them to the appropriate individuals or responding as necessary.

– Effectively communicate any changes in partner clinic information (e.g., contact details, ownership changes) to launch coordinators.

– Successfully communicate internally with the team utilizing our various communication channels (i.e. Slack, email, and Click-Up).

– Support administrative tasks related to local CE events, including the management of RSVPs and delivery of CE certificates (post-event).

– Support marketing initiatives, including market drop-ins, follow-up communications, and itinerary creation.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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