Client Success Specialist

Job Description

REQUIREMENTS

Bachelor’s degree in Business, Communication, or a related field preferred.

2+ years of experience in client success, customer service, or a related role.

Strong communication and interpersonal skills, with the ability to build rapport with diverse clients.

Problem-solving mindset with a proactive approach to client support.

Experience with Amazon Ads or general Ad tech preferred.

Ability to work independently and collaboratively in a fast-paced environment.

Strong organizational skills and attention to detail.

RESPONSIBILITIES

• Client Relationship Management: Build and maintain strong relationships with clients, acting as their advocate and primary resource for support and product knowledge.
• Onboarding and Training: Guide clients through the onboarding process, providing training and resources to ensure they are well-equipped to use our products effectively.
• Proactive Support: Monitor client accounts to identify potential issues, provide timely solutions, and conduct regular check-ins to ensure satisfaction.
• Feedback Loop: Gather client feedback and insights to inform product team of development opportunities and improvements, ensuring their voices are heard.
• Cross-Functional Collaboration: Work closely with sales, product, and support teams to address client needs and enhance the overall client experience.
• Performance Tracking: Track client engagement metrics and usage data to identify opportunities for growth and improvement.
• Client Education: Maintain client awareness of Xnurta’s latest features, allowing them to maximize their potential.
• Problem Resolution: Address and resolve client inquiries and issues efficiently, ensuring a positive client experience at all times.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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