Client Success Manager – Meta Ads Agency

Job Description

REQUIREMENTS

• You have great people skills and genuinely like working with small-business owners — coaching them, solving their problems, and helping them win.
• You’re extremely organized and reliable. This role will grow to 30+ clients, and you’re the kind of person who can run that many relationships without letting anything slip.
• You’re a strong communicator in writing and on camera/calls — comfortable leading a KPI meeting with a business owner.
• You’re a little creative and enjoy the scripting/offer side of ads.
• You understand marketing numbers well enough to explain them — leads, cost per lead, booked jobs, ROI.
• You pick up new tools and processes quickly and follow SOPs.

Nice to have

• Experience at a marketing agency or in a client-facing account/success role.
• Some copywriting or short-form video/script experience.

RESPONSIBILITIES

• Own the client relationship end to end — you’re the main point of contact for a roster of local service-business clients.
• Run onboarding for every new client: get their forms and assets in, get them scheduled, and make sure their first ads launch properly and on time.
• Check in with your clients weekly (often daily) so nothing slips and no client ever feels forgotten.
• Lead monthly KPI meetings — walk each client through their numbers, what’s working, and what’s next.
• Work with our media buyer to shape each client’s monthly ad scripts and offers (we have AI tools and SOPs to help — you bring the creative eye and the client knowledge).
• Spot problems early — a client going quiet, results dipping, forms not filled out — and get ahead of them.
• Help clients renew and keep growing with us.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers